as of Jan 29th 2021
We deliver worldwide. All orders will be shipped by DHL/ Deutsche Post delivery service.
Due to COVID-19, the delivery may be affected. Please do not hesitate to contact us at dayoneskin@gmail.com if you have any questions about your order.
We usually dispatch your shipment within 3 working days upon receipt of the order.
We will inform you immediately if the fulfilment is delayed. Please contact us at dayoneskin@gmail.com if you have any questions.
Shipping Cost to Europe
to Germany
€4.45 per order | Free shipping with the order over €29
to Europe and the UK
€6.2 per order | Free shipping with the order over €49
* Please check the finalized shipping cost at the checkout page.
* An additional charge may be applied for delivering to remote destinations.
Other International Shipping
For shipping to the rest of the world, please check the accurate shipping cost calculated at the checkout page. An additional charge may be applied for delivering to remote destinations.
Undeliverable shipments
Please keep track of the shipment with the tracking number provided by the courier company. If your order cannot be delivered, please contact the courier company to arrange a second delivery as soon as possible.
We are not responsible for any undeliverable shipments. If your order cannot be delivered after several attempts, the courier company will return the shipment to us. We will issue a refund deducting any additional charge incurred.
Customs
For shipping outside of the EU, customs duties and taxes may be charged by your local customs authority. Please keep track of the shipment status with the tracking number provided by the courier company. Please contact the courier company immediately if the shipment does not arrive in time.
* We are not responsible for shipments held by customs.
* We do not cover any customs charges incurred.
Defective and Damaged Products
If you find your order damaged or defective upon arrival, please contact us immediately at dayoneskin@gmail.com within 7 working days of delivery.
Here’s the procedure to file a report for damaged/defective products:
- Keep the product and all packaging materials
- Take photos of the product showing the damaged/defective parts
- If the damages are caused by improper handling in transit, please also take photos of the damaged packaging materials
- Send us the claim to dayoneskin@gmail.com with the photos, quoting your full name, postal address, and the order number
- We will review the evidence and get back to you with a solution within 3 – 5 working days
* We do not cover the shipping cost of returning the damaged/ defective products
* Any damage/defective report made more than 7 days after delivery will not be accepted
* Please do not return the damaged/defective products without sending us an email notification
Return
You have the right to return any unused product in its original condition and packaging within 14 days of delivery.
Here’s the procedure to return a product:
- Submit a return request to dayoneskin@gmail.com, stating your full name, postal address and order number
- We will send you a confirmation email regarding the return request within 3 working days
- You can return the product after hearing back from us. Please send us back the product with trackable courier service, and enclose a copy of the order confirmation in the packaging. Please provide us with the tracking number of the returned product. We do not refund returned products lost in transit.
- For returning fragile products like concrete soap dishes or other concrete products, please wrap them with bubble wrap to prevent damage in transit. We will not refund products returned damaged.
* All digital products, including digital gift cards, cannot be returned, exchanged, or refunded once purchased
* For pre-order items, please read the special terms in the product page
* We do not cover the shipping cost of returning the product
* Any return request made more than 14 days after delivery will not be accepted
* Please do not return any products without sending us an email notification
* For hygienic reasons, we do not refund perishable goods and textile products